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With regards to player-staff communication, we have an open-door policy here. You are always welcome to contact us. In most cases, the best way to contact staff is by filing a a support ticket, although , (send an email to support@middle-earth.us), although for time-sensitive issues requiring in-game attention from a staff member, petitioning up for assistance and/or setting your status in-game may be recommended. The web forum, the in-game boards, and staff email, while generally less efficient, provide alternative contact methods. In particular, the Staff Queries forum may be a good home for questions likely to be of general interest. However, please remember that we are all volunteers and we do receive a great deal of such traffic; while we will try to respond as quickly and efficiently as possible to your concern or question, it may take some time.
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While we put a great deal of confidence in the sense of judgment and fairness espoused by each of our staff members, we do recognize that sometimes, two people simply do not mix. If you believe that you have been treated unfairly due to such personal bias, and you do not feel as if you could communicate this clearly to the staff member in question, you are always welcome to submit a private complaint directly to Elder Staff through the support ticket system, explaining by emailing them, explaining your position calmly, clearly, and politely. If this effort is made in good faith, we will review the situation as a group, and attempt to ensure that a decision is made that is free of any possible personal enmities. However, if you simply write a rant, a flame, or an attack on the staff member in question, rest assured that at the very least, you will be ignored; at the very worst, sanctions may be imposed.