Player support is now handled through Zen Helpdesk to better streamline the process.
In order to submit a support ticket, simply send an email to:
For all crafting issues, code issues, feedback/suggestions, reimbursements for crashes, previously closed tickets and forum support please use: support@middle-earth.us
Crafting Issue - (Account Name)
Feedback - (Account Name)
Code Issue - (Account Name)
Reimbursement - (Account Name)
Ticket - (Account Name)
Forums - (Account Name)
Private Player Issue - (Account Name)
Private Complaint - (Account Name)
Access Issue - (Account Name)
For Character Reports, MasterCraft Submissions, Player Killing Reports and Special Applications please use: playerreports@middle-earth.us
Character Report - (Account Name)
MasterCraft Submission - (Account Name)
PK Report - (Account Name)
Special Application - (Account Name)
For all other subjects or issues please use: staff@middle-earth.us
(Subject) - (Account Name)
Volunteer - (Account Name)
Submission - (Account Name)
Check out 'help support' in game for more details.
Tips:
Try to send the email from the same email you used to register your Shadows of Isildur;Laketown player account or forum account. If you can't do that, include your account/forum name in the body of the email somewhere so staff know who they're communicating with.